Our Compliance Protocol provides a detailed step-by-step guide on how you, as a client, will interact with Retro Watches during the selection and purchase of a timepiece. This protocol ensures transparency, security, and compliance with legal standards. By following this structured approach, we safeguard both your personal information and transaction security throughout the buying process.

Step-by-Step Compliance Process:

  1. Selection of Timepiece: You identify and select your desired timepiece on our website.
  2. Provision of Contact Information: You provide essential contact details, including your
    email address and phone number, which we use to communicate and verify your identity.
  3. Initial Contact: A Retro Watches representative will contact you by email and telephone
    to discuss the details of the selected timepiece and to verify your intent to purchase.
  4. Know Your Customer (KYC) Compliance:
    ● Submission of KYC Form: We will send you a KYC form via email, which you are
    required to complete and return to us. This action must be performed solely
    through your official and registered email address. The form will require the
    following information:
    ● Your full name.
    ● A scanned PDF of your passport.
    ● Your current residential address.
    ● Last month utility bill for confirmation of your address.
  5. Verification: Our compliance team will review the submitted documents to confirm their
    authenticity and your eligibility to purchase.
  6. Non-Disclosure Agreement (NDA):
    ● Issuance of NDA: We send an NDA to assure you that your personal information
    will be handled with the utmost confidentiality.
    ● Signing of NDA: You sign the NDA and share it with us as confirmation of
    agreement to the terms.
  7. Payment Instructions:
    ● Email Communication: We will email you the payment instructions for the
    purchase of the timepiece.
    ● Phone Call Confirmation: A follow-up phone call will be made to confirm the
    payment instructions and your identity, ensuring the security of the transaction.
  8. Payment Confirmation:
    ● You complete the payment as per the provided instructions.
    ● We confirm the receipt of your payment and begin the process of preparing your
    timepiece for shipment.
  9. Delivery of Timepiece:
    ● The timepiece is securely packaged and dispatched to your specified address.
    ● We provide you with tracking information to monitor the delivery of your order.
  10. Delivery Confirmation:
    ● You confirm the receipt of the timepiece.
    ● We ensure that the product meets your expectations and that the transaction is
    completed satisfactorily.
  11. Completion:
    ● The transaction is considered complete once all the above steps are fulfilled.

Note on Insurance:

If insurance is required for the shipment of the timepiece, additional steps and information will be provided to you to facilitate this process.

Modifications to the Compliance Protocol

We may revise this Compliance Protocol periodically to reflect changes in legal requirements or our internal processes. The most current version will govern our practices for handling the compliance process during your purchase. We will notify you of any material changes by email or by posting a notice on our service before the changes take effect.

By engaging with Retro Watches for the purchase of a timepiece, you agree to this Compliance Protocol and ensure a secure and transparent transaction process.